Refund & Returns Policy

This Refund & Returns Policy governs all purchases made on windwingvis.com. By placing an order with us, you agree to the terms outlined below.

30‑Day Return Window

You have 30 calendar days from the date you receive your item to request a return or refund. All return requests must be submitted within this 30‑day period. Requests submitted after 30 days will not be accepted.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unwashed, undamaged and in original sellable condition.
• All original packaging, tags and accessories must be intact and included.
• Custom‑made, personalized or clearance final‑sale items are non‑returnable and non‑refundable.
• Products showing signs of wear, scratches or user‑inflicted damage cannot be accepted for return.

How to Initiate a Return

1. Send an email to our customer support with your order number and reason for return.
2. Wait for our team to approve your return request and provide return instructions.
3. Do not send items back without prior authorization; unauthorized returns may not be processed.

Return Shipping Cost

Buyer is responsible for return shipping costs to send items back to our warehouse. Our free worldwide shipping only applies to original outbound delivery, not return shipments. Shipping fees for the original order are non‑refundable.

Inspection & Refund Processing

Once we receive and inspect your returned goods:

• If approved, your refund will be processed to your original payment method.
• Please allow 5‑10 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing speed.

Damaged or Wrong Items Received

If you receive defective, damaged or incorrect items, please contact us within 7 days of delivery. Include clear photos of the product and packaging. We will arrange replacement or full refund at our discretion. In this case we will cover relevant shipping costs.

Partial Refunds

Partial refunds may be granted for items that are not in perfect resalable condition, at our sole discretion.

Exclusions

• Final sale items, personalized goods cannot be returned or refunded.
• Lost return packages sent by the buyer are the responsibility of the customer. We recommend using a trackable shipping service for returns.